AUSTIN, Texas, Jan. 13, 2020 /PRNewswire/ -- With the right digital tools and processes, loaner fleet operations can provide the most significant source of customer satisfaction and profitability at the dealership today. However, service departments must be able to maximize program efficiencies, while delivering exceptional customer experience to fully realize those profits. Today, modern fleet management platform Dealerware is announcing it has achieved certification in the Reynolds Certified Interface (RCI) Program. This announcement furthers Dealerware's commitment to fully automate the loaner car experience with digital solutions that offer service departments the critical efficiencies necessary to increase CSI and profitability.
"How efficiently a dealership runs its loaner fleet has a big impact on both service customers' satisfaction and their dealership's bottom line. With RCI certification and by leveraging the Reynolds proprietary interfaces, Dealerware will receive real-time data the instant a repair order is complete and be able to automatically communicate that information to customers via a convenient text message," said Russell Lemmer, President of Dealerware. "By increasing fleet utilization, dealers can achieve new levels of service ROI by using fewer vehicles or doing more with their existing fleet, which is a real game-changer."
An end-to-end digital and mobile-first solution continues to be one of the quickest ways to save time and reduce friction for both the dealerships and customers. By leveraging the real-time data and automation, Dealerware enables dealers to drastically reduce the average length of time a customer keeps a loaner car while communicating the way customers prefer.
About Reynolds Data Management
For more information about Reynolds Data Management: visit reyrey.com
Dealerware is modern fleet management for the modern retailer. Dealerware streamlines the difficult-to-master task of fleet management at automotive dealerships, whether they need to better manage loaner car operations, subscription programs or even hybrids of each. Today's service loaner fleets are designed to elevate the customer experience, but often create inefficiencies, ballooning costs and frustrations for dealerships and customers. By taking a mobile-first, connected approach, Dealerware decreases contract time by upwards of 90%, allowing service departments to delight customers by getting them on the road quickly and painlessly; while saving dealers hundreds of thousands of dollars a year by automatically recouping costs and maximizing program efficiency. Today, Dealerware is managing tens-of-thousands of vehicles for hundreds of dealerships; working with 10 of the top 10 public auto groups and more than twenty five OEM brands. For more information, please visit Dealerware.com.